Refund and Return Policy

Refund and Return Policy

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please read the policy below carefully.

Returns

• You can return products within 14 days of receiving your order.

• Items must be unused, unworn, and in the same condition that you received them, with original packaging and tags.

• Certain items (e.g., personalized or custom products) are not eligible for return.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–14 business days.

• Shipping costs are non-refundable. If you receive a refund, the return shipping fee may be deducted from your refund.

Exchanges

• We only replace items if they are defective, damaged, or the wrong size/product was sent.

• If you need an exchange, please contact us before sending the item back.

How to Start a Return

To initiate a return or refund, please contact us at mostafa@mostafaqandil..com  with your order number and details of the product.